Afternoon Shift – Mon-Fri 2pm – 11pm (Afternoon Shift)
FULL-TIME In-Office Position
Join our innovative team at Jobs4Blue as a Customer Service Representative during our busy afternoon shift. This role is crucial to our 24/7/365 call center operations. You will be at the forefront of supporting vendors, contractors, and police officers with their service requests and inquiries. Main duties include answering inbound calls, handling account inquiries efficiently, and accurately entering service requests into our database system.
The ideal candidate is enthusiastic, career-oriented, and skilled at managing multiple tasks simultaneously. If you thrive in a dynamic environment and possess strong analytical and problem-solving abilities, this is the perfect opportunity for you to grow with our company.
Responsibilities:
- Responding to phone calls and online service requests from vendors and contractors seeking off-duty police officers.
- Assisting police officers and command staff with job-related questions and scheduling changes.
- Entering service orders into our system by gathering detailed work order information.
- Coordinating service requests with local municipalities.
- Adhering to all departmental guidelines and regulations.
- Performing additional administrative tasks as needed.
Requirements:
- Experience in a call center environment is preferred.
- Outstanding organizational, listening, and communication skills.
- Ability to work both independently and collaboratively in a fast-paced setting.
Preferred Skills:
- Strong results-driven attitude
- Exceptional attention to detail
- Flexibility and resilience in the face of challenges
- Proficiency in Microsoft Office, scheduling systems, and basic keyboarding
Why choose VCS?
Visual Computer Solutions is a forward-thinking, rapidly expanding technology firm. We are on the lookout for creative thinkers who are eager to contribute to both company growth and their own professional development.
We emphasize comprehensive training, promote from within, and encourage career mobility. You will engage with approachable management that values your input and offers you a genuine chance to impact the organization positively.
VCS stands out as an optimal workplace because we:
- Foster a collaborative environment where every employee’s voice matters
- Encourage innovation and improvements
- Approach our daily tasks with creativity, dedication, and enthusiasm
- Respect and value our customers
- Prioritize continuous learning and provide ample training opportunities
- Have a proven track record as a rapidly growing enterprise, recognized by Inc. 5000
If you are interested in this opportunity, please submit your resume for consideration.
Visual Computer Solutions (VCS) is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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